Contact Our Support Team
We aim to reply within one business day. For urgent booking questions, mention your reservation ID so we can help faster.
Phone & WhatsApp
+966 54 231 6367
Available daily 10:00–18:00 (Arabia Standard Time).
Head Office
Badeel Alawal Hospitality
بديل الاول، بدر، الرياض 14715
Frequently Asked Questions
How can I manage my bookings?
You can view and modify bookings inside the Badeel mobile app. Choose the “Bookings” tab, then select your reservation to change dates or contact the host.
How do I reset my password?
Open the app, tap “Forgot Password?” on the login screen, and follow the instructions. A verification code will be sent to your registered phone number.
Can I browse properties without an account?
Yes. The Badeel app allows guest browsing of all public listings. You only need an account when you’re ready to book or access personal information.
What data does Badeel collect?
We collect only the information necessary to deliver your bookings and personalized experience. Review our Privacy Policy and Terms for full details.
Having a Technical Problem?
If the app isn’t working as expected, please include this information when you contact us:
- Device model and iOS version (e.g., iPhone 13, iOS 17)
- App version (check “Settings → About” inside the app)
- Screenshots or a short description of the issue
This helps us reproduce and resolve your issue quickly.